It has been just over a year since we moved into the new house and I thought it would be a good time to let you know how much Susan and I have appreciated working with you and your people. I believe our situation is a bit different than your typical customer as we did not contract with you directly to build the house. We purchased the house from your former client when it was essentially complete. It would have been easy for you to walk away at that point as we had no contractual relationship with you as the builder. Instead, you have always made yourself available to us to answer questions and address issues related to the house.

I should begin by saying that you build a first class house. We are especially impressed with your attention to detail. The moldings and finish work throughout the house are outstanding and a tribute to classic Charleston design. Susan and I have designed and built custom homes before and the quality of your workmanship is the best we’ve seen. It’s difficult to explain, but the house has a feeling of substance to it that speaks of how solidly it is built. You can hear it when you shut a door and feel it underfoot when you walk down the second floor hallway.

But it is your follow-up that has impressed us most. Throughout the last year you have always been available to handle the little issues that naturally come up when breaking in a new house. These were typically small things, sometimes embarrassingly so, but you always addressed our concerns and made sure things were not just done, but done right. Frankly, our prior experience with builders was that once the checks were written, they were off to other jobs and it was difficult to get something as mundane as a punch list addressed in a timely basis, if at all.

Your help was especially appreciated when we decided to add the third floor home theater and storage area. Again, it was a small job, one that many builders would pass on because they were too busy. Your crews did a great job and even suggested some changes to our plans that improved the finished product.

Being new to the area we’re often asked where we live. Once we give the address and describe the house, virtually everyone recognizes it by the four porches and comments on what a beautiful home we have. We couldn’t agree more.

Sincerely,